How We Work Together

Welcome to Our Partnership Journey

Hi! I am Vina, the founder of VVirtu, my personal brand and solo venture offering one-on-one virtual assistance services. When you work with VVirtu, you are working directly with me. I am excited about the opportunity to collaborate and committed to building partnerships rooted in clarity, trust, and shared purpose.

This guide outlines how we can create a working relationship that supports your business growth while ensuring we both feel clear, confident, and protected throughout our collaboration.

VVirtu Services & How We Collaborate

What I Offer:

Core Operations Support:

• Reliable Administrative Support & Email Management
• Process Optimization with Practical Systems
• Client Communication & Relationship Coordination

Marketing Add-Ons:

• Social Media Management with Faceless Content Strategies
• Branded Visuals and Canva-Based Design
• Business Documentation and Template Creation

How We Partner:

• Remote Collaboration: Professional communication through instant messengers, email, and project management tools as determined during discovery call and specified in service agreement
• Responsive Communication: Professional, timely responses in English and Indonesian as appropriate for your needs
• Transparent Process: Contract-based projects with clear timelines, deliverables, and milestone tracking for predictable outcomes

Getting Started Process

Our Partnership Journey:

1. Discovery Call: We discuss your needs, goals, and how we can work together effectively
2. Partnership Agreement: After our discussion, we will establish a detailed work contract. You are welcome to use your preferred contract format, which I will review, or we can use mine
3. Project Planning: Clear timelines, milestones, and communication preferences
4. Ongoing Collaboration: Regular check-ins, progress updates, and continuous improvement

Investment & Payment:

• Payment Structure: According to agreed milestones in our partnership contract
• Payment Methods: Wise international transfers (preferred for international clients), local bank transfer (Indonesian clients), or other secure methods we discuss
• Timeline: Payment due within 5 business days of invoice

Professional Standards

Quality Partnership Commitment:

I am committed to delivering professional services with care, attention to detail, and dedication to meeting your business objectives. While I work diligently to deliver excellent results, business success depends on many factors including market conditions, implementation approach, and individual circumstances.

System Access & Security:

When providing virtual assistant services, I may need access to your business systems like email accounts, social media platforms, or project management tools. I ensure:

• Professional handling of all credentials and access
• Immediate access revocation upon project completion
• Strict confidentiality for all accessed information
• Secure communication protocols for sensitive data

Intellectual Property & Ownership:

• Your Ownership: All deliverables, content, and materials created specifically for your business belong to you upon final payment completion
• Professional Development: I retain rights to general methodologies, skills, and non-confidential techniques for use with other clients

Project Management:

• Revisions: Up to 2 rounds of revisions included in most project deliverables
• Additional Work: Beyond included revisions billed at agreed hourly rates with advance estimate
• Scope Changes: New requirements handled through written change requests with clear cost estimates

Service Protection:

To maintain sustainable service delivery and competitive pricing, project payments are non-refundable once work commences, as payment secures dedicated professional time. However, I remain fully committed to delivering quality work that meets your specifications and working collaboratively to address any concerns.

Your Privacy & Security in Our Partnership

Data Protection Commitment:

Your privacy is fundamental to our professional relationship. I collect and use information only to provide personalized virtual assistant services, maintain professional communication, and deliver quality results tailored to your business needs.

Information I Collect:

• Name, email, phone number, and business information
• Project requirements, goals, and communication preferences
• Business strategies and operational information (for service delivery only, with your authorization)
• Website analytics (pages visited, general location, device type) to improve our services

AI-Enhanced Approach with Your Data Security:

I use advanced AI tools including Claude from Anthropic for superior efficiency. Your data security is my personal mission:

• Never Shared with AI: Your personal information, contact details, financial data, or confidential business specifics
• Anonymous Processing Only: If AI assists with general business concepts, all identifying information is completely removed
• Professional Judgment: AI enhances efficiency, but all client-specific strategies come from my professional expertise

Professional Platforms:

I use secure platforms including Squarespace, Google Analytics (anonymized), communication tools, and project management platforms as discussed during our consultation.

Confidentiality Standards:

• Business strategies, financial data, customer information, and operational details remain strictly confidential
• No disclosure to unauthorized parties
• Secure storage and handling of all business information
• Confidentiality maintained indefinitely, beyond project completion

Your Rights:

You have the right to access, correct, or request deletion of your information. For international clients, I comply with applicable privacy standards including GDPR and CCPA.

Resolving Concerns & Legal Framework

Partnership Problem-Solving:

I believe in building long-term professional partnerships through open communication and collaborative problem-solving. Most concerns can be resolved through professional communication, maintaining positive relationships while protecting both parties.

Resolution Process:

1. Direct Communication (30 Days): Open discussion with genuine effort to find mutually acceptable solutions
2. Professional Mediation: If needed, work with a mutually agreed mediator
3. Formal Resolution: Legal proceedings only as final resort

Legal Framework:

Indonesian law governs our professional relationship, with recognition of applicable international business protection standards for international clients. These terms accommodate VVirtu growth, including potential team expansion and service development.

Service Liability:

Total liability is limited to the amount paid for services in the 3 months preceding any claim, with focus on resolution rather than financial remedies. This allows me to provide professional services at competitive rates while maintaining appropriate risk management.